Blog
Your Business Technology Provider
Being one of the region’s longest operating technology firms, we bring with us a track record like no other. We make sure our clients have a strong footing and stand on rock-solid ground in this ever-changing world. We have the drive, the expertise, and the knowledge to deliver the right solutions to you, and our commitment to building personal relationships cannot be matched. Find out more about us today, and contact us to see how we can help your business now!
Keeping an Eye on Your Facility
Both the software and hardware are well suited for a range of purposes. We offer cameras suited to both day- and nighttime recording, with weatherproof cases that are hard to crack. This is combined with analytics software that lets you search videos and export materials for training purposes, investigations, and insurance claims. Your team at Northeast Information Systems can help you understand the different benefits and combination of products to suit your specific needs. The goal is to help you keep your facility secure with the right tools and solutions.
Northeast Information Systems Becomes Virtual CIO for Small to Mid-Sized Businesses
By not only maintaining the IT infrastructure, planning the technology roadmap and identifying new ways to utilize emerging technologies to enhance SMB productivity its consultation will enable leadership of the SMB to focus exclusively to growth, in order to sustain a competitive advantage. As Northeast Information Systems makes this move, SMBs of the future will not have to deal with the challenges of technology, its rapid growth and the constant stream of changes. Now, Northeast Information Systems has the capacity to join forces with SMBs who want a proactive partnership to accelerate organizational growth.
Disaster Happens. Be Ready.
Aside from business continuity, working in the cloud allows for a lot of flexibility for you, your clients and your employees. You can work from anywhere, your files, data, voice, and mail systems are all accessible wherever you are. You can reimagine your work day. Or leave it just as it has been, but with the addition of peace of mind, knowing your business and your data are secure, backed up and protected.
Northeast Information Systems Disrupts Cybersecurity Industry with New Program
Northeast Information Systems begins every customer relationship by formulating strategic IT goals, planning their IT budget, analyzing and reworking business processes and facilitating technology changes. The objective is to maintain the IT infrastructure and protect customers from cyber attacks that occur on a daily basis. The cybersecurity-as-a-service program creates security policies, controls and cyber incident response planning, ensures compliance with the changing laws and applicable regulations, and maintains a current understanding of the IT threat landscape.
Managing your Internet Needs
But we can do more than offer a simple wireless connection for your office. Based on your needs, we can design a network that will help your business succeed. This might be through more tools for employee productivity, hotspots for visiting customers, or better system performance to support cloud computing. During our initial consultation, we’ll review your current network usage and goals for the next few years, then discuss how Northeast Information Systems can help you meet those goals with the latest technology.
Northeast Information Systems Selected to Attend Technology Assurance Group’s Annual Convention
“It is an honor to be selected to attend the industry’s most popular event and share our unique approach to the customer experience with other like minded MTSPs from across North America,” stated C.G. Frink, President of Northeast Information Systems. “It gives us a chance for leaders to be amongst other leaders and the creativity and innovation that emerges from that type of environment is always invigorating. As a company, we’re constantly researching new ways to serve our customers and being around other CEOs who are dedicated to the same exceptionally high levels of service always helps us gain new ideas to improve our customers’ experience.”
Workspace as a Service WaaS
Workspace as a Service or WaaS gives you peace of mind knowing that your staff can be operational no matter what. During natural disasters, power failures, and fires or even after a robbery you can access your virtual desktop from anywhere as your data is automatically backed up and protected, offsite in the cloud.
State of the Union for Technology In 2018
With more and more tech-savvy Millennials entering the workforce and Baby Boomers retiring, the demand for technology is inevitably on-the-rise. Millennials have been raised with technology as a central part of their environment, and in some cases a central part of their identity, and the progression into the workplace is simply a logical conclusion at this point. “Millennials don’t think of technology as an accessory, in many cases they consider it more important than face-to-face interpersonal skills. There is no doubt that the demand for technological solutions will continue to explode in 2018,” stated C.G. Frink, President of Northeast Information Systems.
Connecting with Unified Communications
Unified communication solutions pair up with your VoIP phone system to centralize your calls, voicemail, messaging, and even video service. Enjoy a range of features aimed at improving your work processes and adding mobility to the workplace. We can link your office together over existing data networks, so that small to medium-sized businesses (SMBs) can provide a single corporate image to customers and vendors. You can even take your extension with you while outside the office, so you’re always reachable when you need to be. Everything runs through your centralized communications platform, making it easier to connect with everyone.
Alerting Businesses About PCI Compliance
When accepting sensitive credit card information, businesses need to assess several risks. The first major risk is a disgruntled employee stealing a customer’s credit card and utilizing that information for personal purchases. While these types of infractions are usually caught quickly, especially with the proper monitoring technology in place, customers can be reimbursed for fraudulent purchases. Unfortunately, the damage done to customer trust is often irreparable. The fact of the matter is that customers, who experience a data breach with a merchant, are extremely likely to avoid using that merchant, ever again. In other words, lackluster security measures here could cost a company dearly, not only because of the up-front fines but because of the negative word-of-mouth that usually follows an incident like this. To solve this issue, businesses can follow the comprehensive list of steps laid out in the PCI DSS that explains the measures a business can take to protect themselves from this liability, including actions such as encryption and limited levels of access. “Every single customer we work with is already doing their best to protect customer data; however, they are usually missing key elements that could get them in big trouble,” stated Iain Beveridge, President of All Phase Communications. “Oftentimes we see businesses take customer credit card information over the phone and then write it down so that it can be added into the computer system later. However, one big mistake we’ve been noticing is that businesses are storing customer credit card information for longer than 5 days, which is strictly prohibited by these regulations. This is a perfect example of how business owners with positive intentions, end up paying big fines for being undereducated on these matters,” concluded Beveridge.
Company Appreciation BBQ
In between all our hard work to provide customers with the best support , we sometimes take a well-earned break. That’s what we did at our recent Company Appreciation BBQ. We served delicious hot dogs, burgers, and chicken, had activities, and an all-around great time with the whole team!
Protecting Businesses From Cyber Attacks
We have invested heavily in our staff of IT professionals, in order to ensure that everyone is highly trained, highly certified and fully equipped to protect customers from cyber-attacks. “It’s incredibly important to continually invest in our people,” stated C.G. Frink. “When we invest in our technicians’ technical abilities, we are investing in our customers’ safety. This is why we’re constantly watching the technological horizon and educating our team so that when our customers need help, they are working with a world-class expert, not just some person who dabbles in IT.”
Importance of 4G Backup
Northeast Information Systems, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations. With the vast majority of business owners virtualizing their infrastructure and investing heavily in cloud-based technologies to support an increasingly mobile workforce, businesses need more reliable connection to the internet than ever before.
Senior Living Security
Here at Nistel we pride ourselves on building customer relationships with a personal touch, we have worked in the health industry in the past and are recognizing that access control, surveillance, and security are of vital importance in assisted living situations. We understand that controlling entrances and exits are key when working with seniors with cognitive issues, and how quickly a patient can slip out during a busy moment and become lost or disoriented. Using our IP video surveillance software, which provides access to real-time video feeds, these occurrences can be quickly resolved.
Enhancing Network Performance with SD-WAN Technology
SD-WAN is a way to create a controlled-environment, private network. This benefits companies who are in the midst of virtualization and are taking their businesses more fully to the cloud because SD-WAN itself, is a cloudbased transport. When data becomes independent and can run on any transport protocol that is needed, including 3G, 4G LTE, MPLS, Internet, Ethernet, Serial or Wi-Fi, businesses using SD-WAN have total transport flexibility, which means more efficient operations or greater cost savings for present-day technology utilization.
Blog5139
In this month’s blog, we want to highlight our recent installation for a large trucking company. We designed and setup 40 cameras across their two warehouses, with the goal of keeping a better eye on assets, people, and trucks going in and out of the facility. Thanks to the new video surveillance system from 3xLOGIC, company management is able to monitor the business better. This is especially important when many deliveries are entering and leaving the warehouses. Customers need to know that their products are in good hands and insurance companies like to know your business is safe. Thanks to the high quality image and zoom functions, it’s easy to identify where each truck and merchandise is located on site.
Developing Healthcare Technologies
Northeast Information Systems has partnerships set up to provide nurses and other caregivers with the information and tools they need to do their job better. We do so with products such as the Ascom Myco Solution or Roam Alert, so you can track vitals, locate missing patients, and manage alerts. The goal is to limit the amount of time and energy that you need to find things, such as people, documents, and patient information. Alerts are easy to access and customized to your processes. Everything is programmed to protect patient privacy, with top-notch security features in place. You can save all that time where you used to run around to find out where colleagues are, or whether you should be worried about an elderly or infant patient missing. We know that professionals in the healthcare industry have enough on their plate, so we encourage you to talk to us about finding good solutions to improve your workload.
New Area Code for Albany Region
With an additional local area code, we will now have to dial the full 10-digit phone number for calls to 518 & 838 numbers. You should update speed dials on phone systems, fax machines, credit card machines, cell phones, and Outlook contacts with the area code, to avoid confusion with new 838 numbers. Starting August 19th this will be a requirement for all calls, with the exception of 9-1-1 and similar emergency numbers. Some areas might use the last available 518 numbers earlier than remote or less populated areas, though the Officials with the North American Numbering Plan Administrator have said that they will be exhausted by 2019.
Enjoy the Virtual Office
We all have our usual routine when logging in to the office computer and phone system. All our applications and tools where we need them, files on hand, and email a click away. When you move to cloud services and desktop virtualization, all of that stays the same. But now, you can access your desktop even after a hardware failure or when you can’t get to the office. No more snow days for you! With our Workspace as a Service (WaaS), your business IT system is run using the cloud. This means that voice and data systems are automatically backed up and protected, offsite, so that they can’t be damaged in the event of a fire, natural disaster, or robbery. By using external servers from your cloud service provider, you save the monthly costs and hefty initial investment in on-site servers. Your provider takes on the risk, security, and maintenance for the data storage.
Video Surveillance and Access Control
We offer products from IQeye, Intelli-M, and On-Net-Surveillance, offering high-quality, feature-rich systems. In particular, the IP video surveillance software offers a number of benefits to businesses large and small. Instant access to real-time video feed, even over the internet and mobile devices! Using the software, you can easily search, export, and archive video material for various purposes, while enjoying high-resolution images.
Business Communications Solutions
At Northeast Information Systems, we believe that your phone system is the pulse of your organization. If the phones are not working properly, sales stop and customer service grinds to a halt. Conversely, a professional communication solution will tell your customers that you are reliable, easy to work with, and deliver high-quality service. This is where Northeast Information Systems comes in. We implement technology plans by providing products that fit your business needs.
NEIS Managed Services
Once a phone system is installed, the one-time basic training most vendors provide isn’t always enough. With NEIS Managed Services, your systems and software remain state of the art, employees stay current in their training, and the value of your investment to your productivity stays high. The program is a complete turnkey solution. It allows you to take advantage of emerging technologies as they become available and keep pace with your business needs.
Full Service Cloud Based Phone Program
Did you know we now have a full-service cloud based phone program? This simple, elegant and extremely robust program encapsulates all of the key products and services your business needs to solidify your IT and communications infrastructure. It will revolutionize your business.
Mitel Solution for The Heritage Group
In addition to those, the client will utilize mobile applications in order to stay in contact with both their internal and external clients. Mitel’s suite of applications will allow them to leverage their smart phones via mobile applications as well as their desktops to utilize the presence and unified messaging capabilities. Mitel has been the primary product that we have been selling recently, but we also carry Avaya and Zultys as well.
Voice over Internet Protocol (VoIP)
Voice over Internet Protocol (VoIP) allows you to unify your voice and data networks and results in immediate savings. It is also a key technology for integrating a geographically disperse workforce. Multiple offices can be linked together over existing data networks to provide a single corporate image to your customers. We offer VoIP products from Mitel, Avaya, Zultys, and more !