The Northeast Difference
On-Call Technicians for Routine & Emergency Service 24/7/365
Although all vendors claim to have quick response times, only Northeast has the resources to truly deliver. Our 12 field service technicians are dispatched locally from our Colonie offices to ensure rapid response. On-Call technicians are available 24 hours a day, 7 days a week via radio pager and cell phone.
Dedicated Customer Service
Our dedicated Customer Service team works closely with you and your staff to ensure a smooth transition to your new system and can even help coordinate any changes to your telephone service. In addition, training of your employees is provided before, during and after the installation at no charge as long as you own your system.
Ongoing Consulting Services
Perhaps the least thought of but one of the most valuable services we offer our customers is our technical expertise and ongoing consulting services. Whether you have a simple question about a new feature or are interested in investigating whole new technologies, our knowledgeable sales consultants and system engineers are always available to develop customize solutions to your particular business problems.
Experienced and Certified Technical Staff
While most of our technicians have over 20 years of telecom experience, we conduct on-going training on both new technologies and new products on a routine basis. We maintain all manufacturer-required certifications as well as CompTIA A+ and Network+ certifications. This combination of experience and technical competency ensure that your organization will always receive outstanding service and support.
Financially strong & committed
Even the best company can only serve their customers if they stay in business. At Northeast, we have the distinction of being the only local vendor who has supported our customer continually since 1972. We have always been profitable and have a strong commitment to the Capital Region area.
Manufacturer supported and recognized
Due to the quality of our service we have been consistently recognized as leading business partner by the manufacturers we represent. Both Nortel and Mitel provide us with the highest level of sales and service support to ensure that our customers receive the best possible value from their communications systems.
We are confident that we have a track record like no other telecommunications vendor in the area. Our success has a great deal to do with the satisfaction of our customers and the value that we place in you. I am confident that once you have evaluated all of your options, you will find that Northeast IS offers the best combination of products, value and service available in the area.