VIDEO. PHONE. MESSAGING. BACKUP & RECOVER. BRINGING IT ALL TOGETHER.
A full suite of cloud services ranging from integrated phone system, video conferencing, messaging and contact center to backup & disaster recovery.
PROVIDING THE ULTIMATE WORK STYLE FLEXIBILTY
UNIVERGE BLUE® CONNECT is an easy-to-use cloud-based communications platform that helps easily manage team communications and collaboration. One simple cloud app delivers a seamless, unified experience while reducing complexity and costs.
• Fully integrated unified communications and collaboration solution in one seamless and intuitive experience.
• Allow your teams to work when they want and in the context they want (over any channel or device) to drive the specific outcomes you want.
BRING YOUR TEAMS TOGETHER
With one-click video meetings, stay connected no matter where you are in the world. Go from sharing ideas to delivering work, all in one place.
• Start a video meeting right from a messaging thread.
• Share your screen so everyone’s on the same page.
• Manage the conversation flow with in-meeting chat.
UNIVERGE BLUE CONNECT DESKTOP APP
UNIVERGE BLUE® Desktop App brings essential collaboration tools together, making teamwork easier than ever.
• See who is available, send team chats and text messages, place and receive calls, share screens, start video calls and manage files.
• All from ONE application. Available as a downloadable app for PC or Mac®.
UNIVERGE BLUE CONNECT MOBILE APP
Do business anywhere you go with the UNIVERGE BLUE® Mobile App. It allows you to connect to team members, customers, and vendors easier than ever before.
• Reach with a single business identity for HD VoIP calling and SMS.
• Route calls with advanced call controls, like call flip, switch, transfer, and park.
• Seamlessly make and receive calls via Wi Fi or cellular data without ever dropping a call.
FILE SHARING & SECURITY
Improve team collaboration, streamline workflows and increase decision making speed with UNIVERGE BLUE® SHARE file sharing and backup. With direct access to the application from any device, teams can review recent files and backup documents quickly, no matter their location.
• Real-time backup of all files, mobile photos, and videos from any device
• View the most current version of files and co-edit documents in real time from any device
• Integrates with Windows file server, Exchange® Email, Active Directory, Outlook®, Office®, and Office 365®
BACKUP & DISASTER RECOVERY
Data protection in the cloud, on-premises & anywhere in between. UNIVERGE BLUE® BACKUP & RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data and is built on NEC’s award-winning server, storage and software-defined networking technology.
• Choice of dynamic delivery models, ranging from fully managed backup service and cloud storage by NEC to self-managed with NEC providing the on-prem and or off-prem cloud storage
• Secure and optimized backup and disaster recovery architecture built on NEC’s own award winning storage infrastructure, including deduplication, compression and data verification
• Centralized control and protection of company data which offers total control of all corporate backup data ranging from bare metal virtualized servers, to applications, databases files and endpoints
• Service and Support with a fully staffed Network Operations Center (NOC) to manage and support entire backup process as well as restoration assistance delivered 7x24x365
UNIVERGE BLUE BACKUP
OPERATIONAL EFFICIENCY & CONTROL
UNIVERGE BLUE® BACKUP offers a broad set of fully integrated services to manage and protect critical proprietary information and data.
• Service includes Infrastructure as a Service (IaaS) and UNIVERGE BLUE® RECOVER, a Disaster Recovery-as-a-Service (DRaaS) cloud solution.
• Comprehensive management and recovery services and full-staffed network operations center are available 24 hours a day, 7 days a week, 365 days a year.
• Daily or monthly status and performance reports provide complete transparency and enclosure.
• Data retention and archiving are set by customized recovery points and preset recovery times.
UNIVERGE BLUE® BACKUP is built on NEC’s award-winning server, storage and software-defined networking technology for highly resilient and responsive computing and efficient hosting and housing the sensitive data.
• Ongoing access to the latest hardware and software without the need to maintain the infrastructure or personnel.
• Easy and economical replacement of aging on-premises infrastructure without loss of oversight or being concerned about unpredictable cost.
• Access to advanced technology with state-of-the-art performance and functionality for easy data control, protection, scalability and continuity.
• Use of Iron Mountain’s hallmark data centers, including Northern Virginia VA1 and Western Pennsylvania WPA1, which is considered one of the most secure, compliant and energy efficient data center complexes in the world.
UNIVERGE BLUE® BACKUP provides operational efficiency along with essential control, security and compliance support all at a financially manageable and predictable expense.
• Virtual data management available as either off-premises or hybrid environments.
• Custom integration of essential infrastructure in a variety of configurations optimize specific core requirements.
• Performance reassurance with pre-tested architecture built on NEC’s advanced computer, storage and network technology.
• Optional add-on components that accommodate changing requirements while alleviating undue pressure on existing internal resources and IT budgets.
By partnering with Iron Mountain, UNIVERGE BLUE® BACKUP offers broad coverage and high levels of compliance through Iron Mountain’s National Data Center.
• Level 4 Security as defined by the Department of Justice.
• HIPAA for medical records compliance.
• ISO 27001, PCI-DSS 3.1, SOC 2 Type II information security standards.
• FISMA high-security for federal clients.
SECURE YOUR DATA STORAGE, MANAGEMENT AND RECOVERY FROM THE CLOUD
EVERYTHING YOUR TEAM NEEDS FOR CLOUD-BASED CONNECTIONS
UNIVERGE BLUE CONNECT
A fully integrated cloud-based unified communications (UC) solution.
STAYING CONNECTED & PRODUCTIVE
UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
• Allows mobile devices to become part of the CONNECT phone system.
• Increases workforce flexibility with virtually anywhere, anytime and on any device accessibility.
• Transcribes voicemail messages to text and email for efficient voicemail handling.
• Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup for greater productivity and collaboration.
With UNIVERGE BLUE® CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.
• Service is based on number of users and not on number of lines.
• Voice and data is consolidated onto one network for centralized management.
• Flat, per-user rates include no extra or hidden fees but set monthly costs.
• 100+ enterprise-grade calling features are included in the service for optimal functionality.
• flow with in-meeting chat.
EASY TO SET UP, MANAGE,
AND USE YOUR PHONE SYSTEM
Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.
• With the integration of 90+ enterprise-grade features along with industry-leading network call quality and uptime.
• System management and call reporting features are handled from a single web-based portal.
UNIVERGE BLUE® CONNECT is easily scalable to the meet the needs of any organization.
• Service is based on the number of users and not on number of lines.
• Ordering services for additional users requires no technician or special expertise and can be easily done online.
• The service grows with your business one user at a time.
UNIVERGE BLUE® CONNECT Desktop and Mobile Applications make collaboration easier whether on-site or working remotely.
• Place calls, send chats and texts, share files and start a video conference regardless of location.
• Assign a single phone number as the main point of contact for centralized responsiveness.
• Transfer calls between devices without the fear of becoming disconnected.
• Allows teams to view availability (presence) and reach colleagues on their device of choice.
TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH
FULLY INTEGRATED UNIFIED COMMUNICATIONS
UNIVERGE BLUE ENGAGE
A highly customizable cloud-based contact center solution.
UNIVERGE BLUE® ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.
• Highly flexible solution including easy deployment for remote / home workers.
• Scalable from the smallest call-centric teams to large omni-channel environments.
• Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
• Reduces response time and improves service quality along with caller and agent experiences.
• Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.
Real-time monitoring and permission-based activity reports brings transparency to agent and contact center performance.
• Contact monitoring includes phone, email and chat interactions.
• Centralized performance data results in more accurate call center reports and analysis.
• Call monitoring can be analyzed by skill set, group provisioning and agent profile.
• Flexible agent-controlled multimedia recordings can be stored for easy, permission-based online retrieval.
• Customizable agent statuses deliver heightened visibility and assist in the efficient fielding of interactions.
Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
• Faster, more appropriate and efficient resolution of calls, with omni-channel options like chat and e-mail to take the conversation beyond voice.
• A customizable agent client, offering desktop and browser versions, easily integrates with standard CRM platforms and critical business apps for broad and intuitive access to essential information and resources.
• The agent client is configurable to specific requirements or frequent caller requests.
• Calls can be answered via a built-in smartphone application, traditional desktop telephone, or over a VoIP connection.
• Evaluate, annotate, and provide structured feedback to agents on their interactions, helping to enhance agent skills and customer experience.
• Automatically gather feedback from customers immediately following their contact center interaction, based on customizable templates.
• Agent scheduling capabilities help ensure contact center staffing is always ready to meet customer demand.
UNIVERGE BLUE® ENGAGE offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.
• Automatic call distribution can be synchronized based on select function, region, time of day and by organization – or industry-specific criteria.
• Customized voice prompts allow callers to self-manage their call, retrieving information needed, reaching a specific department or individual and contacting an agent when required.
• Silent mode along with phone and web-based conversation prompts allows supervisors to monitor agent activity to check performance and ensure calls are handled correctly.
• A secure widget-based dashboard provides easy access to real-time reporting on all activity for total transparency.
• Outreach tools power two-way conversations and extend contact center reach while respecting audience preferences
MOVE YOUR CONTACT CENTER TO THE CLOUD AND
EXCEED YOUR CUSTOMER EXPECTATIONS