PlatinumPlus
Enhanced Services
Platinum Plus Partner Plan
Northeast IS offers a unique premium service to its customers, way over and above traditional telecom maintenance programs. Our Platinum Plus Partner Program provides our customers with unlimited technical support, proactive, preventative maintenance, priority dispatch, discounts on labor, equipment, software updates and moves, as well as many other consultative services at no additional charge.
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Features of the NEIS Platinum Plus Partner Plan
- Priority queue to the “Partnership Operations Center”
- Designation/key strips as needed
- Priority scheduling for adds, moves, and changes
- User guides upon request
- Priority dispatch on all service calls
- Unlimited training
- Guarantee of “Inventory On Hand”
- No charge for “no trouble found” service calls
- Preferred service and replacement of equipment that fails due to normal usage
- Local and Long Distance audits and recommendations upon request
- Priority 2 hour after hours service response for major equipment failures or system outages
- Service Provider Bill reconciliation
- Periodic replacement of handset and station cords
- Backup and archiving of system databases where applicable
- Annual preventative maintenance visit
- Annual analysis of connectivity charges
- Waiver of charges for no trouble found carrier calls
- Waiver of labor charges with software upgrades (excludes overtime labor)
- Remote support service calls via telephone or web during normal business hours
- No escalation for multi-year contracts
- Remote programming changes during normal business hours
- Free technology webinars on advanced and emerging business applications